Terms & Conditions
Terms and Conditions
The website www.aroma-eshop.com (hereinafter called “aroma-eshop”) and the www.aroma-eshop.gr (domain name), that redirects the user to the previous site, is the online presentation and marketing web store for the products of the Greek Sosiété Anonyme “PLATON SA”, located in Athens (VAT Number: 094352367 / Tax Office: ΦΑΕ Athens).
Before entering the aroma-eshop and sending your order, we invite you to consult the following terms and conditions which apply specifically to the use of this site.
All users entering and using the services of the aroma-eshop are deemed to consent and accept the conditions set forth herein, without exception. If a user does not agree with these terms, he/she should neither use aroma-eshop nor conclude any transaction through this website.
Sending your order implies acceptance of this Agreement and all terms contained herein.
Your order is deemed to have been received by PLATON S.A. as soon as you receive a relevant notification to the e-mail address and/or telephone that you enter in your order. During the processing of each registered order the availability of ordered stock products is also confirmed.
The company PLATON SA is obliged to inform in time in case of unavailability or change in the shipping time of order.
The prices of various available products through aroma-eshop include the legal VAT.
The prices of the products listed on the aroma-eshop can change at any time without notice but with no value on orders that are already registered. The listed product prices are for purchases only through the aroma-eshop.
The various product offers that are posted in aroma-eshop apply only to orders placed through the aroma-eshop even if the product is received from the company’s physical store and while stocks last. If a small or limited supply of product is placed at a discount price, PLATON SA retains the reasonable right to execute the orders on the basis of satisfying the largest possible number of customers and to prioritize orders in order of receiving.
PLATON SA tries to ensure you high quality products and services, however, and in good faith, is not responsible and is not bound for any mistakes or errors in information, features or photos and prices of products appearing on the aroma-eshop and can not ensure that there are no errors due to any cause when entering and/or updating a product data. If you are aware of any errors or mistakes in the description of a product, before proceed with your order, please contact the company’s phone no 210 5200091 int. 110 or send an e-mail to email@example.com.
The client should have entered the data required for the purposes of identification (name, address, e-mail address, telephone number) and also login information (email) and personal security password, when wishing to maintain orders’ historical data file.
PLATON SA reserves the right to register the customer’s personal information (excluding the secret security Password) in order to enable itself to inform its customers of its products without abusing this right. PLATON SA guarantees the retention of these data and undertakes non disclosure to third parties.
You are solely responsible for the selection of a product and for its suitability for the purposes or the applications for which you have chosen it.
You may cancel your order at any stage of completion and within 24 hours of receiving it, by calling us at 210 5200091 int. 110 and thereafter reconfirming this by sending an e-mail to firstname.lastname@example.org.
Order delivery and product ownership
Products can be sent anywhere within the Greek territory. The products will be sent to the address you have indicated in the Order Form.
Costs and way of shipping relate to the customer. PLATON SA is not bound to transport costs imposed by each transportation company even if there is information on the shipping costs of a particular company through the aroma-eshop. These data belong to the transport companies without binding PLATON SA.
PLATON SA will make every effort to send you the products within 3-7 business days (from Monday to Friday). For products which are not available at the time of order processing, PLATON SA will inform you whether the product is available again and about the new delivery time. In such a case the customer is bound by the decision to keep the order on hold until its execution or cancel the unavailable product and receive reimbursement equal to the product’s value.
The ownership of the Product is transferred after its full repayment.
Α. CASH ON DELIVERY
Β. BY CREDIT CARD
C. BANK TRANSFER
D. CASH IN OUR SHOP
METHOD OF DELIVERY OF GOODS
The aroma-eshop brings your order completely free with the ELTA Courier in your house, when your order exceeds € 60 and the weight of the order does not exceed 3 kg.
In any other case, the ways of delivery – transport your order are listed below:
1. By courier (DOOR-DOOR of ELTA)
2. After consultation with Courier or transport company of your choice.
3. Upon receipt from the store
Shipment with the service (DOOR - DOOR OF ELTA)
Shipping and / or cash on delivery costs (for the cases that are calculated) are borne by the customer. Shipping and cash on delivery costs are automatically calculated in your shopping cart and clearly listed. Shipping costs are calculated based on weight (natural or volumetric), and are the same for any area in Greece. Cash on delivery costs are fixed € 2.50 for all of Greece.
The DOOR - DOOR service distributes the products from CITY to CITY and delivers them to the recipient's address. For deliveries to villages, the recipient will be notified by the post office of his area for the receipt of the parcel.
For courier or shipping shipments of your choice
If you wish to receive by courier or transfer of your choice, then you must repay the purchase of the products using a credit card or bank transfer of the corresponding amount.
In this case you will contact us by phone at 210 5200091 or you will inform us with comments in your order for the courier or the transport.
With this shipping method, our company does not charge costs (shipping and cash on delivery) and does not take responsibility for delivery and any other problems that arise during the transfer of the parcel.
For collection from our store (17 Geraniou Athens),
In case you choose to pick up from the store, we will notify you by email or phone to let you know when your order is ready for delivery.
Your order will remain in the store for 10 days before canceled.
PLATON SA is not responsible for delays in performance (including delivery) due to circumstances not attributable to the fault of PLATON SA or due to force majeure and will be entitled to a prolongation of time for execution. Examples could be strikes, terroristic acts, war, problems of suppliers / transport / production, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than 2 months, this Agreement may be terminated by either party without compensation.
Withdrawal - Product Returns - Consumer Rights
You have the right to return the products you bought by filling out the form, which you will find in the menu of your account -
Returns are accepted provided that you contacted the same day or the next business day with PLATON SA at 210 5200091
The returned product must be in the same condition in which you received it, ie without unsealing or tampering with the packaging, as before just selling it, in its full original packaging as delivered to you by the transport company
In order for the return to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document.
If the conditions are met and the return of the product is accepted, the consumer is entitled to a refund in cash or by credit of an account that he will notify to PLATON SA. The customer's refund will be completed within thirty (30) days from the date we receive the product. If the purchase was made with a credit card, a transaction will be canceled and a corresponding update (credit) of his credit card will be made and not a refund of cash.